Terms & Conditions

[VTuner]

TERMS & CONDITIONS
Payment Options

Credit Card
We accept MasterCard, Visa, Discover, and American Express. Make sure to enter your complete account number and expiration date. For your protection, we security check all credit card orders.

Wire Transfer
Your order will be shipped within 24 hours upon receipt of your payment for in stock items or as soon as complete for custom part orders. Please do not send cash.
Wire Payment Info: Citizens Bank

International Orders
All international orders over $1000 must be paid in full by wire transfer.

Shipping Methods
Our standard shipping option is either USPS, though UPS or Fedex may be used depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, you must provide a physical delivery address to avoid delaying shipment.

Standard Shipping All Standard Shipping orders will ship via USPS, Fedex or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS Ground. Orders placed M-F before Noon Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive.
2 Day Orders will be shipped via 2nd Day Air OR Ground, depending on your location. Delivery is guaranteed within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) Shipping method is not guaranteed. Orders placed M-F before Noon Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
Next Day Orders will be shipped via Next Day Air (Saver will be used where available) OR Ground, depending on your location. Delivery is guaranteed within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days) Orders placed M-F before Noon Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
*** Time definite shipments (Guaranteed 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.

International Shipping (including Canada)

Vermont Tuning gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.
If you cannot find shipping rate information specific to your order’s destination, please email [email protected]

Your packages may be subject to the customs fees and import duties (GST, brokerage, taxes and associated fees) of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Vermont Tuning, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Damaged Shipments
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
Inspect your shipment upon arrival. Report any damage or shipping related breakage immediately to the carrier.
Please hold on to the original packaging and packing material because the carrier, in most cases, will need to inspect the items. A shipping company representative will contact you to set up a convenient time to inspect and pick up the package for return.
If you have not received your order even after the tracking shows it was delivered, contact us immediately to start a tracer.

Undeliverable or Refused Shipments
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from the shipping facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.

Sales & Return Policy
Return Policy
Returns will not be accepted after 30 days.
Refund and/or in-store credit is not eligible without the original receipt and proof of purchase.
Any item that is brought back for return or exchange must be brought back in the original packaging, in “Like” new selling condition for the item to be returned. Any items which, in our opinion, shows evidence of being used, installed and or subject to improper handling by the customer will not be eligible for return or exchange consideration.
Skin carded packaged items and clam shell packaged items must not be cut open to be eligible for return, refund, or exchange consideration.
We Do Not Accept Returns on ANY electrical part, tuning devices, custom order part and or special order part.
All sales on chemicals are final; these include oil, fuel, paint, silicone, and other lubricants.
Videos, software, and books cannot be returned for refund or exchange. �
All returns are subject to a restocking fee.

Special Order Rates (non-stock)
A 100% non-refundable deposit is required on all special order parts. All special orders must be paid in full prior to ordering, no exceptions.�
Any and all deposits will be forfeited, if the item is not picked up within 30 days

Warranty
Any warranty is limited to that which is supplied by the manufacturer. Vermont Tuning will warranty any of the intake or exhaust components it manufactures for 90 days against defects in material or workmanship. It is the purchaser’s responsibility to make sure that all parts purchased are correct before installation. Race components are sold with no warranty expressed or implied. Not all components are legal for use on highway vehicles. All Manufacturers warranties will apply if applicable. Most aftermarket manufactures do not carry a warranty on race oriented items. Items that carry no manufacturer’s warranty are sold as-is. Used items still under manufacturer’s warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

Clean Air Act Restrictions
Many parts we sell are not legal for use on emission controlled vehicles and do not carry a CARB exemption number. They are intended for off-road or racing use only. A civil penalty of $2500.00 can be imposed on the owner of a vehicle for each violation of the Clean Air Act. The only information to use to determine a product’s status is written statements by the manufacturer of the products.
It is the purchaser’s responsibility to know which products are not legal for use on emission-controlled vehicles and realize that a civil penalty can be imposed on the installer for each violation of the clean air act. Any questions please contact the manufacturer of the product.

Text, Photography & Pricing
Errors in typographical content, pricing and photography are subject to correction and may change without notice.

Vermont Tuning LLC
124 LaHue Farm Road
Sheldon VT, 05483
Ph: 802-393-7305
email :[email protected]
Website: https://vermonttuning.com

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